COVID-19 UPDATE – ADDITIONAL RESTRICTIONS

Following the UK Governments announcement on the 31st October about additional restrictions in England, our Redhill, Romford & Leeds showroom’s will all close from Thursday 5th November for at least four weeks until the latest Government restrictions are lifted.

In accordance with restrictions in Scotland, our Glasgow showroom is now closed until December 11th at the earliest.

In the meantime, you can explore any of our four showrooms online via our 360 virtual tours by clicking here.

Manufacturing Operations

To ensure the safety of our staff, their families and our customers we are following all strict social distancing guidelines to ensure all our operations are safeguarded by the required precautions to prevent the spread of COVID-19 including enhanced cleaning, PPE, and working in shift patterns, seven days a week to adhere to social distancing guidelines.

As the second wave of the Covid-19 pandemic worsens across the UK and despite taking every precaution & following all Government guidelines we are once again suffering massive disruptions to our day to day operations. Unfortunately, Covid-19 is now having a major impact on our manufacturing capacity, staffing levels, installation teams, supply chains and lead times.

Our staffing levels are back to capacity, but our supply chain is under pressure and we are struggling with huge levels of precautionary absenteeism throughout the business. We are closely & vigilantly monitoring the COVID-19 situation around the clock, and we will continue to follow all Government advice and guidelines, as well as take every precaution necessary to help combat this global pandemic but in light of the above we are no longer taking new orders for any deliveries or installations before Christmas.

Surveys & installations, Aftersales & replacement work

We ask for your patience and understanding if our lead times or your scheduled installation date changes at short notice.
We also ask that if you or anyone in your household is showing any symptoms or has been in contact with anyone showing symptoms that you inform us immediately and do not allow us to attend your site.

As construction is exempt from the latest Government guidelines we are doing our utmost to carry on as normal, but we are limiting our staff entering into our customers’ homes. Because of restrictions we are now delaying replacement installations until the National four-week lockdown is concluded. We are also limiting our aftersales offering to external works and emergencies only, we have taken this decision to protect our customers, our staff and their families & to adhere with the Government guidelines in relation to not mixing households.

We are still open

If you are planning your New Year project, or an existing customer then please do not hesitate to contact us as our offices will remain open throughout this lockdown period.

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